Privacy Policy

Underwood Plumbing & Drainage Pty Ltd

Effective Date: 15/04/2026

1. Introduction

Underwood Plumbing & Drainage Pty Ltd ("we", "our", "us") is committed to protecting your privacy in accordance with the Privacy Act 1988. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information.

2. What Personal Information We Collect

We may collect the following types of personal information:

• Full name

• Phone number

• Email address

• Property address

• Details relating to your plumbing or drainage enquiry or job

We may also collect website usage data such as IP address, browser type, and pages visited.

3. How We Collect Personal Information

We collect personal information through:

• Our website hosted on Wix (contact forms)

• Phone calls and SMS communications

• Email correspondence

• Social media platforms such as Meta Platforms

• Online listings such as Google Business Profile

4. Why We Collect Your Information

We collect and use your personal information to:

• Respond to enquiries and provide quotes

• Schedule and carry out plumbing and drainage services

• Communicate with you regarding your job

• Maintain internal records and invoicing

• Improve our website and services

We do not currently send marketing emails or newsletters.

5. Disclosure of Personal Information

We may disclose your personal information to:

• Employees or contractors assisting in providing our services

• Service providers such as Xero for invoicing and accounting purposes

• IT and website service providers supporting our business operations

We do not sell or rent your personal information to third parties.

6. Overseas Disclosure

Some of our third-party service providers (such as website hosting, cloud storage, or analytics tools) may store or process data overseas. We take reasonable steps to ensure these providers handle your information securely.

7. Cookies and Website Tracking

Our website may use cookies and similar technologies to enhance your experience. These may collect information about your browsing behaviour.

We may use analytics tools and advertising platforms, including Google and Meta, to understand website traffic and improve our services.

8. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, including:

• Secure, password-protected systems

• Restricted access to personal information

• Use of reputable service providers

9. Access and Correction

You may request access to the personal information we hold about you and request corrections if necessary. To do so, please contact us using the details below.

10. Complaints

If you believe we have breached your privacy, please contact us and we will respond promptly.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

11. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact:

Underwood Plumbing & Drainage Pty Ltd
Email: mason@underwoodplumbing.com.au
Phone: 0401 725 898

12. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.